Privacy Policy

This Privacy Policy describes how TWM Water Damage Restoration Charlotte collects, uses, and protects your personal information. We are committed to ensuring the privacy and security of your information.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, and email address.
  • Property Information: Information about the property affected by water damage, such as address and details of the damage.
  • Payment Information: Credit card details or other payment information necessary to process payments for our services.
  • Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
  • Communications: Records of your communications with us, including emails, phone calls, and chat logs.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you contact us for services, fill out forms on our website, or communicate with us via phone, email, or chat.
  • Automatically: Through cookies and other tracking technologies when you visit our website.
  • From Third Parties: In some cases, we may receive information from third-party sources, such as insurance companies or referral partners.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To assess water damage, provide restoration services, and communicate with you about the progress of the work.
  • Processing Payments: To process payments for our services and manage billing.
  • Customer Support: To respond to your inquiries, provide customer support, and resolve any issues.
  • Marketing: To send you promotional materials, newsletters, and other marketing communications (you can opt-out of these communications at any time).
  • Improving Our Website: To analyze website usage data and improve the functionality and user experience of our website.
  • Legal Compliance: To comply with legal obligations and respond to legal requests.

4. How We Share Your Information

We may share your personal information with the following parties:

  • Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies.
  • Insurance Companies: To process insurance claims related to water damage restoration.
  • Legal Authorities: If required by law, we may disclose your information to legal authorities or government agencies.
  • Business Partners: With trusted business partners who offer related services that may be of interest to you.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive information transmitted online.
  • Secure Storage: Storing your information on secure servers with limited access.
  • Access Controls: Implementing access controls to restrict access to your information to authorized personnel only.
  • Regular Security Audits: Conducting regular security audits to identify and address potential vulnerabilities.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time.

To exercise these rights, please contact us using the contact information provided below.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behavior on our website. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

TWM Water Damage Restoration Charlotte
2700 Hutchison McDonald Rd
Charlotte, NC 28269
Phone: 803-627-8361